I enquired to Synergy about paying more for green power to be used for infrastructure, so that they'd build more. Their answer didn't grasp the concept i was aiming for, but they said that every MWh they sold as green power they bought a certificate for.
Synergy are either lying about their certificate purchases or about their carbon tax liabilities.
If i was a Synergy green power custom i'd ask for a refund for the entire amount i've paid extra for the entire length of the time i'd been in the program.
A letter of complaint to the ACCC citing Apple's prosecution for claiming that the iPad was 4G even though it is 4G should be compared and contrasted to Synergy's claim of Green power that's now Brown.
Here is their mail, please use it against them, and if anyone wants the whole thing, then PM me, though i've only edited it for privacy:
Dear Mr juk
Thankyou for your enquiry re Green Energy.
Synergy has two Green Energy products - Easy Green and Natural Power. These products allow customers to apportion either a percentage of their energy consumption, or a set dollar amount to each two-monthly Synergy account for the purchase of renewable energy.
As part of the accreditation process Synergy are required to purchase Renewable Energy Certificates (RECs) for every MWh of our EasyGreen and Natural Power sold. RECs for new customers are only available from renewable generators commissioned after January 1997, so this requirement helps to stimulate development in the renewable energy industry. However, the purchase of the REC adds to the cost of Green Energy products.
The renewable energy industry is developing and innovating. There are research and development costs, capital start-up costs etc, which make purchasing renewable energy more expensive.
Synergy puts the extra money you pay towards purchasing renewable energy, and as a GreenPower accredited product, all power purchased is from WA renewable energy sources, to stimulate and support development of the renewable energy industry.
If you're interested in signing up for Easy Green and Natural Power, you can apply online or simply contact our Customer Service Centre on 13 13 53 between 7am and 7pm Monday to Friday.
Yours sincerely
Jade
Customer Service Representative
Retail
Synergy (ABN: 71 743 446 839),228 Adelaide Tce, Perth, WA, 6000, Australia
customer enquiries - Residential 131353 : Business 131354 : Faults 131351 : fax: (08) 9221 4628
email:
info@synergyenergy.com.au | identification no.: 23902
--Original Message--
From: juk
Date: 25/12/08
To:
info@synergy.net.au
Subject: General Enquiry from Synergy website.[#1079781]
Below is the result of your on-line form. It was submitted by (juk) on Thursday, December 25, 2008 at 14:54:26
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realname: juk
email: juk
subject: Green energy
enquiry: I'd like to pay extra, not for existing green power, but to create new green power. I'd rather my money went to increase the infrastructure, not to pay for existing. Is this possible?