RAC Electric Highway(TM) Feedback Thread.

News, Press Release, Insider info & EV Promotion Related
User avatar
mikedufty
Senior Member
Posts: 451
Joined: Tue, 02 Dec 2008, 00:15
Real Name: Michael Dufty
Location: Perth, Western Australia
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by mikedufty » Mon, 16 May 2016, 17:33

photomac wrote: try http://chargestar.com.au
There you can track usage and pre-load the card


Maybe I am not looking properly, but I can't find any information on that site on what the charges are.

It does tell me how many "units" are on my account, and a cost for buying them, but I can't find out what the units are or how they are calculated.

There really should be some way to let people know what they are going to be charged before they use it shouldn't there?

User avatar
mikedufty
Senior Member
Posts: 451
Joined: Tue, 02 Dec 2008, 00:15
Real Name: Michael Dufty
Location: Perth, Western Australia
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by mikedufty » Mon, 16 May 2016, 17:38

Aha, finally found something tucked away on the about page
https://www.chargepointgenie.com/Chargestar/Home/About

This says the "Our chargepoints are currently free to use", which if true still leaves the questions about what the units and negative balance mean.

Does currently free to use, mean they aren't charging yet, but will document a debt and ask for it later?

User avatar
photomac
Groupie
Posts: 259
Joined: Tue, 17 Nov 2009, 21:56
Real Name: Matthew Clifton
Location: South Perth

RAC Electric Highway(TM) Feedback Thread.

Post by photomac » Mon, 16 May 2016, 18:10

Once you have logged in under the [ABOUT] tab
https://www.chargepointgenie.com/Chargestar/Home/About

"PAYMENT METHOD
Payment for charging your car is made using charging units. You can buy charging units at any time and they cost 10 cents per unit, i.e. $10.00 buys 100 charging units. You must keep your account topped up with units in order to use our service. You can do this manually, or by choosing to allow automatic top ups, which will automatically buy units when your account balance is low. The minimum purchase is 10 units which costs $1.00"

but yes that is a little hidden
Yes,   we can.   Image

User avatar
E-STATION
Groupie
Posts: 130
Joined: Wed, 28 Jul 2010, 18:05
Real Name: Patrick Finnegan
Location: Perth
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by E-STATION » Mon, 16 May 2016, 18:59

mikedufty wrote: Aha, finally found something tucked away on the about page
https://www.chargepointgenie.com/Chargestar/Home/About

This says the "Our chargepoints are currently free to use", which if true still leaves the questions about what the units and negative balance mean.

Does currently free to use, mean they aren't charging yet, but will document a debt and ask for it later?


I just spoke to Mike and he has made a couple of useful suggestions that we will implement.

User avatar
mikedufty
Senior Member
Posts: 451
Joined: Tue, 02 Dec 2008, 00:15
Real Name: Michael Dufty
Location: Perth, Western Australia
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by mikedufty » Sun, 16 Oct 2016, 06:18

My wife just got a parking ticket while charging at the RAC west perth charger. The offence being "unauthorised parking"
I'm hoping its a mistake.
Anyone know if there is any restriction on parking there other than charging and paying for the charge?
$55 is an expensive charge.

User avatar
E-STATION
Groupie
Posts: 130
Joined: Wed, 28 Jul 2010, 18:05
Real Name: Patrick Finnegan
Location: Perth
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by E-STATION » Sun, 16 Oct 2016, 07:09

The Mandurah DC charging station is offline and will be unavailable until further notice.

Please contact Charge Star on 1300 661 895 if you have any questions.



User avatar
reecho
Senior Member
Posts: 579
Joined: Sun, 17 Apr 2011, 02:39
Real Name: Richard Baird
Location: Perth WA
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by reecho » Mon, 17 Oct 2016, 04:03

mikedufty wrote: My wife just got a parking ticket while charging at the RAC west perth charger. The offence being "unauthorised parking"
I'm hoping its a mistake.
Anyone know if there is any restriction on parking there other than charging and paying for the charge?
$55 is an expensive charge.


Don't think there is a time limit.

Ring up the parking company and contest it. Ask them what the issue is....

User avatar
mikedufty
Senior Member
Posts: 451
Joined: Tue, 02 Dec 2008, 00:15
Real Name: Michael Dufty
Location: Perth, Western Australia
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by mikedufty » Mon, 17 Oct 2016, 18:43

They have agreed to waive the fine, but it is kind of a stock letter that doesn't actually admit they shouldn't have fined us, and reserves the right to fine us if it happens again. Currently seeking further confirmation from them.

User avatar
mikedufty
Senior Member
Posts: 451
Joined: Tue, 02 Dec 2008, 00:15
Real Name: Michael Dufty
Location: Perth, Western Australia
Contact:

RAC Electric Highway(TM) Feedback Thread.

Post by mikedufty » Wed, 26 Oct 2016, 05:55

Finally got a reply acknowledging that we should not have been fined.

"We apologize for the inconvenience, you are welcome to use this bays as long as it is use to charge your vehicle not other purposes."

User avatar
E-STATION
Groupie
Posts: 130
Joined: Wed, 28 Jul 2010, 18:05
Real Name: Patrick Finnegan
Location: Perth
Contact:

Re: RAC Electric Highway(TM) Feedback Thread.

Post by E-STATION » Sun, 15 Apr 2018, 15:57

The Charge Star network commenced operating in March 2016, just over two years ago. There have been 5500 charging sessions on the network since then. Total power consumed; 43 MWH. The most kWh consumed in a single session was 86.350 kWh at Bridgetown on 12th June 2017.

www.chargestar.com.au

Post Reply